DISCOVER YOUR BOLD in Carbon County...
Carbon County Women in Business November 1st Luncheon
EVENT UPDATE- CANCELLATION:
Monday, October 15th CCEDC Membership Bootcamp at the CCEDC Satellite Location at MCT in Albrightsville has been canceled. Please feel free to schedule a 1 on 1 Membership Orientation Meeting with Alice Wanamaker at 484-274-2080 or email her at firstname.lastname@example.org.
Membership Bootcamp will resume in January 2019!
Incognito Photobooth Co.
The holidays are coming...book Incognito Booth for your holiday party pictures and more!
For more information, call (610) 232-7059 or visit www.incognitophotoboothco.com.
Annual Dinner Sponsors & Raffle Donations Wanted!
Call Linda at 610-379-5000 or E-mail for More Information.
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UPCOMING FEATURED CHAMBER EVENTS
- Thursday, October 13th: Carbon County Cabbage Festival
- CANCELLED! Monday, October 15th: CCEDC Membership Bootcamp & Orientation Refresher
- Tuesday, October 16th: 2019 Economic Outlook Breakfast Presented by Mauch Chunk Trust
- Saturday, October 20th: Jenny's Sweets & More Grand Opening & Ribbon-Cutting Celebration
- Tuesday, October 23rd: Balliet Gilmartin Agency 1 Yr. Anniversary & Ribbon-Cutting Celebration
- Thursday, October 25th: The Palmerton Inspirit Senior Living Grand Opening & Ribbon-Cutting Celebration
CLICK HERE for More Carbon Chamber Events
KEEPING CUSTOMERS HAPPY WHEN THINGS GO WRONG
If you own a business, you have customers. If you have customers, nine chances out of ten you will have an unhappy customer at some point in the life of that business.
I’m sure there have been instances where you weren’t able to deliver what was promised for whatever reason. Maybe what you promised didn’t turn out the way you or the customer wanted it to. Maybe a supplier didn’t deliver on time, maybe you had a problem with employees, or maybe you just messed up!
It doesn’t matter to your customer how it happened all they know is that it did happen, now how are you going to fix it?
In the end, it all comes down to how you treat your customers. Don’t leave them wondering and waiting about what is happening. The worst part is not knowing. Customers really have no idea what is going on and they can’t read your mind. They just know that you apparently haven’t kept your word and that is not good business.
So how do you fix the problem? You overcommunicate. Seems simple right, yet for whatever reason, not all businesses do a good job of communicating to their customers how they are fixing the problem.
There are plenty of tools at your disposal such as email or texting, but the best method of communications is still a simple phone call. It gives you the chance to speak one on one to your customer and explain honestly the situation. Not only will this keep the lines of communication open, but best of all it shows your customer that you are human and that you actually care about their needs.
Start the process as soon as you know there is a potential problem because the longer you wait, the harder it will be. At the initial contact, let your customer know the basics. Tell them you have come upon a potential problem, that you’re sorry this happened, but here is how you are fixing the problem. If possible, give them a timeline of what you will be doing and when then hold yourself to it. Always estimate something will take longer than you think. That way when you come in with the results earlier, the customer will be even happier.
Stay in contact with your customer through the entire process by updating them every time you reach a significant milestone. This is where a lot of business owners tend to drop the ball. They get the information but keep it to themselves. Don’t turn your customers into detectives to try and get any information from you or your employees. Take the initiative and make it happen.
Be honest admit your mistakes and then fix it to the best of your ability. You and more importantly your customers will be much happier.
Looking to Expand and Grow Your Business and Need Financial Assistance?
The CCEDC Can Help!
Starting a new business certainly has its challenges. You come up with an idea you do the research even find a great location. Now how are you going to bankroll it?
Remember that usually the first dollars into your business are yours. Perhaps you dipped into savings or cashed in your 401k or maxed out your credit cards. You may even have worked your regular job and moonlighted at your business to get it off the ground but now you’re ready for the next step; actually going out on your own.
At the startup stage, angel investors are hard to find and asking for help to find grants, or ‘free money,’ is a common request that my office handles all the time. While there may be some small grants, these are not common.
New businesses have a hard time getting funding from a bank because they don’t have the financial history of actually being in business. There is really nothing concrete to show a lender that your business is successful much less be able to pay back a loan. CLICK HERE TO READ MORE
CLICK HERE to Learn More and for Application.