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DISCOVER YOUR BOLD in Carbon County...

 
Your Guide to Jim Thorpe, Lehighton, Palmerton, Penn-Kidder, Weatherly & Panther Valley.
 
 


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Countdown to Carbon County Oktoberfest

September 28th and 29th

Blue Mountain Resort...

CLICK HERE for Event Details or to Download a Vendor Application.



 

Dreisbach House, Lisa Gaugler, Proprietor

 

The Dreisbach House's vintage fashions and accessories were featured
at the 2018 CCEDC Administrative Luncheon.

 

 

“FATE” is the answer I give customers when asked how I wound up in Jim Thorpe. One day back in 1995, I was a tourist, who had fallen in love with this magically picturesque town. As to how I acquired an extraordinary building there, it was simply “DUMB LUCK”…a purchase made with a former boyfriend. However when that relationship quickly turned, I was faced with the possibility of moving all of my collectibles AGAIN!

Turning lemons into lemonade, I set up an “indoor yard sale” in the front room. One day, I overheard a little girl say: “This doesn’t look like a yard sale; it looks like a store.” Fate intervened again straight out of the mouth of babes! So when it made me the sole owner, I knew exactly in what direction to go…a vintage shop! And thus, the Dreisbach House was born! I chose the name to align with the historic nature of Jim Thorpe: James Monroe Dreisbach was the first president of the Mauch Chunk Trust Company, and he built his home in 1899.

Since day one some 19 years ago, my shop has been in constant evolution. I sell nostalgia and affordable is my motto! I sell individual style with an eclectic mix of past and present – costume jewelry, apparel, hats, sunglasses, vintage Christmas, chachka finds of all kinds.  Recently, I featured paintings by local artist, Dan Becker. You’ll never know what you’ll find at the Dreisbach House...you can always expect something different and wonderful! So the next time you are in Jim Thorpe, please stop in and enjoy the unique treasures, art and architecture of the Dreisbach House at 62 Broadway, Jim Thorpe.

For more information regarding the Dreisbach House, visit www.DreisbachHouse.com.

 

 

chamber updates



Deadline Reminder for Hotel Tax Disbursement Application Submissions:

Hotel Tax Disbursement Application Deadline- September 30th - CLICK HERE for information & application.



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UPCOMING FEATURED CHAMBER EVENTS

CLICK HERE for More Carbon Chamber Events



economic development news

 


KEEPING CUSTOMERS HAPPY WHEN THINGS GO WRONG



If you own a business, you have customers.  If you have customers, nine chances out of ten you will have an unhappy customer at some point in the life of that business. 

I’m sure there have been instances where you weren’t able to deliver what was promised for whatever reason.  Maybe what you promised didn’t turn out the way you or the customer wanted it to. Maybe a supplier didn’t deliver on time, maybe you had a problem with employees, or maybe you just messed up!

It doesn’t matter to your customer how it happened all they know is that it did happen, now how are you going to fix it?  

In the end, it all comes down to how you treat your customers. Don’t leave them wondering and waiting about what is happening.  The worst part is not knowing. Customers really have no idea what is going on and they can’t read your mind. They just know that you apparently haven’t kept your word and that is not good business.   

So how do you fix the problem?  You overcommunicate. Seems simple right, yet for whatever reason, not all businesses do a good job of communicating to their customers how they are fixing the problem.  

There are plenty of tools at your disposal such as email or texting, but the best method of communications is still a simple phone call.  It gives you the chance to speak one on one to your customer and explain honestly the situation. Not only will this keep the lines of communication open, but best of all it shows your customer that you are human and that you actually care about their needs.

Start the process as soon as you know there is a potential problem because the longer you wait, the harder it will be.  At the initial contact, let your customer know the basics. Tell them you have come upon a potential problem, that you’re sorry this happened, but here is how you are fixing the problem.  If possible, give them a timeline of what you will be doing and when then hold yourself to it. Always estimate something will take longer than you think. That way when you come in with the results earlier, the customer will be even happier.  

Stay in contact with your customer through the entire process by updating them every time you reach a significant milestone.  This is where a lot of business owners tend to drop the ball. They get the information but keep it to themselves. Don’t turn your customers into detectives to try and get any information from you or your employees.  Take the initiative and make it happen.

Be honest admit your mistakes and then fix it to the best of your ability.  You and more importantly your customers will be much happier.



Looking to Expand and Grow Your Business and Need Financial Assistance?

The CCEDC Can Help!

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Starting a new business certainly has its challenges.  You come up with an idea you do the research even find a great location.  Now how are you going to bankroll it?

Remember that usually the first dollars into your business are yours.  Perhaps you dipped into savings or cashed in your 401k or maxed out your credit cards.  You may even have worked your regular job and moonlighted at your business to get it off the ground but now you’re ready for the next step; actually going out on your own.

At the startup stage, angel investors are hard to find and asking for help to find grants, or ‘free money,’ is a common request that my office handles all the time. While there may be some small grants, these are not common. 

New businesses have a hard time getting funding from a bank because they don’t have the financial history of actually being in business.  There is really nothing concrete to show a lender that your business is successful much less be able to pay back a loan. CLICK HERE TO READ MORE


CLICK HERE to Learn More and for Application.